Refund & Cancellation

Dicot reserves the right to refuse/cancel any order. Dicot at its sole discretion may cancel any order(s):

1. If it suspects a fraudulent transaction, or
2. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
3. For any reason outside the control of the Dicot including causes for delivery related logistical difficulties. Refund/cancellation policies applicable in the following conditions:
   1. In case, the buyer cancels the order online before the product has been shipped or any license has been generated, the entire order amount will be refunded.
   2. In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.
   3. However, the order once delivered, or the license once generated cannot be cancelled in any case.
   4. In case there is an option for online download of data than cancellation will not be possible
   5. In case of cloud or any other subscription, cancellation will not be possible and there will be no refund whatsoever.
   6. In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
   7. In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited
   8. Dicot offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account.
   9. In case of part cancellations, the amount refunded will be corresponding to the part cancellation

We at Dicot are committed to provide the best possible services. Although, the company reserves the right to change/update these terms anytime without any notice. Also please note that it may take upto 5-7 business days to process the refun on our end.